Reference

Legal terms that shape your account

This page sets out how we handle account use, data requests, access checks, and record changes for India.

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o4xr Legal terms that shape your account
CONTACT PATHS

Where to send legal requests

For legal requests, we keep the route simple: send the question through the help form, the email address listed in your account area, or in-app chat…

Help form Use the form when you want a written trail for a correction, access, or…
Email thread Email works well when you need to attach screenshots, notices, or identity proof.
In-app chat If you are already signed in, chat is the fastest way to route a…
SAFE HANDLING

How we handle records and access

We keep legal requests tied to your account trail, and we separate that trail from ordinary browsing logs where possible.

Data handling

We use your request details only to verify the account and the legal action you want. If a correction or export involves payment history, we match the record to the same account before we answer.

Cookies

Cookies help keep signed-in sessions stable and protect the form flow from duplicate submissions. They are also used to remember whether a request has already been sent, so you do not have to repeat the same steps.

Account security

Before we change sensitive account records, we may ask for a fresh check that ties the request to you. That step helps prevent edits from the wrong person and keeps the legal trail clear.

Retention

Some records stay longer than the original conversation because local law, disputes, or audit needs can require a holding period. When that applies, we keep only what is needed and do not extend it without a reason.

Request changes

If you want a correction, export, or deletion, tell us exactly which record or date range you want reviewed. Precise details let us act on the right entry and avoid changing unrelated parts of the account.

Contact route

Use the same contact channel shown in support so we can link replies to one thread. If we need more detail, we will ask once and explain what is missing before any action is taken.

Common legal questions answered

If you need a legal answer, start with the contact route that matches your request and include the account detail that matters. We keep replies tied to the same thread so changes, checks, and follow-ups stay clear. Where local law permits, we explain what can be changed, what must stay, and which proof we still need before action.

Yes. Send the request through support, and we will tell you what account data is held and why. If the request touches payment records or security logs, we may need a quick identity check first.

Yes, if the record is wrong and the change is allowed under local law. Share the exact entry, the date, and the reason, and we will review the match before making any edit.

Access depends on local law and is available where local law permits. When an account or record is restricted, we explain the reason in plain words and point you to the right contact path.

If the law changes, we update the way we handle the affected request and keep the account thread aligned with the new rule. We do not apply a change before it is required.

The account owner should make the request, or someone with clear authority should do it on the owner’s behalf. That keeps the process accurate and avoids opening records to the wrong person.

We keep records only as long as needed for disputes, tax, security, or legal duties. Once the retention period ends, we remove or separate the record according to the rule that applies.

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